We strive to ensure your complete satisfaction with every purchase. Please review our policy below for details about cancellations, returns, and refunds.
You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, we will issue a full refund to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be denied a refund or may receive a partial refund at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a discount on your original purchase, the refunded amount will reflect the discounted price paid.
If you haven't received your refund within the expected timeframe, please first check your bank account or contact your credit card company, as processing times may vary. If you've done this and still haven't received your refund, please contact us with your order details, and we will investigate the matter promptly.
In cases where a refund is missing due to an error on our part, we will expedite the resolution process and may offer additional compensation for the inconvenience caused.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name:
Address: 6718 Keithley Road, Panama City, FL
E-Mail: [email protected]
Phone: +1 491 936 7256
Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM EST. We aim to respond to all inquiries within 24-48 hours during business days.
